Refunds & Money-Back Guarantee

The rest of this page explains the details: how the guarantee works with the free trial, how to ask for a refund, how shop returns work, and how long refunds take. SOUTH BEACH LLC operates southbeachrecipes.com, and this policy is part of our Terms of Service.

1. Free trial and the guarantee

New members start with a 15-day free trial. Here is how the trial and the guarantee fit together:

• Cancel during the trial and you are never charged. You can cancel from your account page at any time during the 15 days. Nothing is billed and there is nothing to refund.
• After the trial, your first payment is protected. If you keep your membership past the trial, your plan is billed when the trial ends. Your 30-day money-back window starts on the date of that charge, not on the day you signed up. So you get the full trial plus 30 more days to decide.

2. How to request a refund

Requesting a refund is quick:

1. Email info@southbeachrecipes.com or call +1 (940) 620-4575.
2. Include your name, the email address on your account or order, and your order number if you have it. You can find the order number in your confirmation email or on your account page.
3. Tell us whether the refund is for a membership, a shop order, or both. A reason is welcome, because it helps us improve, but it is never required.

We will confirm your request, usually within one business day. As long as you contact us within the 30-day window, your request is covered, even if we finish processing it after the window ends.

3. Memberships

The guarantee covers both membership plans:

• Monthly Membership ($8.99 per month): if you ask within 30 days of your first paid charge, we refund that charge in full.
• Annual Membership ($89.99 per year): if you ask within 30 days of your first paid charge, we refund the full annual price. The same applies to an annual renewal charge: ask within 30 days of the renewal date and we will refund that renewal in full.

When we refund a membership charge, we cancel the membership so you are not billed again, and member access ends when the refund is issued. If you would like to keep access while you think it over, just tell us and we will cancel future billing instead, leaving your current period in place.

4. Shop orders and returns

For shop orders, the 30-day window starts on the day your order is delivered. Within that window you can return any item for a full refund of the item price.

• Unused items are covered, whether or not the original packaging has been opened.
• Used items are covered too. Tried a pan and it is not for you? That is exactly what the guarantee is for.
• Return shipping is on us. After you contact us, we email you a prepaid return label. Pack the item securely, attach the label, and drop it off with the carrier.
• Small or low-cost items. For some items, returning them costs more than they are worth. In those cases we may simply refund you and let you keep, donate or recycle the item.

We issue your refund as soon as the carrier scans your return package, so you do not have to wait for it to reach our warehouse. Prefer an exchange for a different size, color or product? Tell us when you contact us and we will arrange it.

5. Damaged or defective items

If an item arrives damaged, is defective, or is not what you ordered, please contact us with your order number and, if you can, a photo of the problem. You can choose a free replacement or a full refund. You will not pay anything to send the item back, and in many cases we will not need it back at all.

6. Refund processing times

• We issue the refund within 5 business days of approving your request (for returns, approval happens when the return package is scanned by the carrier).
• Your bank or card issuer then posts it, which usually takes another 5 to 10 business days.

Refunds go back to the original payment method through our payment provider. We will send you an email when your refund has been issued. If it has not appeared after 10 business days from that email, please contact us and we will help track it down with you.

7. Shipping costs

If we made a mistake, for example you received the wrong item, a damaged item, or a defective item, we refund the full amount you paid, including any original shipping charge of $6.99. For other returns under the guarantee, we refund the full price of the items and cover return shipping with a prepaid label. Orders of $75 or more ship free, so there is no shipping charge to worry about on those.

8. After the 30-day window

Even after the guarantee period, you stay in control:

• Memberships: you can cancel anytime from your account page to stop future billing. You keep member access until the end of the period you have already paid for.
• Defective products: items that develop a defect after the window are covered by the product's warranty. Contact us and we will help you with a repair, replacement or warranty claim.
• Something else? If there are special circumstances, such as a renewal you meant to cancel, please reach out. We look at every request individually and try to be fair.

Refunds are generally issued for full charges within the guarantee window. Outside the window, we do not usually provide partial refunds for the unused part of a billing period, but canceling always stops the next charge.

9. Exceptions

We keep exceptions to a minimum:

• Gift cards, if we offer them, cannot be refunded for cash except where required by law. Items bought with a gift card are fully covered by the guarantee, and refunds go back to the gift card.
• Final-sale clearance items, if we ever offer them, are clearly marked "Final Sale" on the product page and at checkout, and are not eligible for a return unless they arrive damaged or defective.

We may decline requests that show a clear pattern of abuse, such as repeated sign-up and refund cycles. This has no effect on ordinary customers using the guarantee as intended.

10. Contact us

We are here to help with refunds, returns and any other questions.

SOUTH BEACH LLC
1125 Park Avenue, Apt 11E, New York, NY 10128-1243, USA
Email: info@southbeachrecipes.com
Phone: +1 (940) 620-4575

Please do not send returns to the address above without contacting us first. We will email you a prepaid return label with the correct return address.